Welcome! Have questions? We’ve got answers. Need more help? Email us anytime at hiya@craftedbycitrus.com.
Customization
Can I personalize my jewelry?
Yes! Add names, dates, or symbols to many of our designs. Email us to make it yours.
Do you offer engraving?
Yes! Check the product page or email us to confirm availability.
Materials & Craftsmanship
Where is your jewelry made?
Handmade in Toronto, Canada, at our Etobicoke workshop.
What materials do you use?
Sterling silver, 14kt gold (sourced locally), Italian chains, ethically certified gemstones, and leather from Toronto.
How is it made?
Each piece is crafted by hand with care and high-quality materials.
Payments & Discounts
What payment methods do you accept?
We accept Visa, MasterCard, AmEx, PayPal, Email Money Transfers and Shop.com app payments. See Payment Options at check-out.
Do you offer discounts?
Yes! Discounts are available for bulk purchases or group gifts. Email us to learn more.
Shipping
How much are shipping fees?
Shipping costs depend on your location and order size, displayed at checkout. Free shipping on orders over a certain amount—see our Shipping Policy.
How long does shipping take?
Orders: 7–10 days to craft before shipping. Standard shipping: 3–5 business days. Need it sooner? Email us for a rush order request.
Do you ship internationally?
Yes! Shipping times and costs vary by location.
Pickup & Delivery Options
Do you have a physical storefront?
Currently, we are an on-line only business and do not have a standalone store. However, you can find us at various in-person markets or to pick up your order at Petti Fine Foods in the Junction, Toronto.
Do you offer free in-store pickup?
Yes! You can pick up your order for free at Petti Fine Foods in the Junction, Toronto. Select the pickup option at checkout, and we’ll let you know when your order is ready.
What is Good Foot Delivery?
We offer Good Foot Delivery for Toronto customers—an eco-friendly delivery option that brings your order right to your door. Choose this option at checkout for convenience and sustainability.
Returns & Exchanges
What is your return policy?
Return non-personalized items within 30 days if unworn. Personalized items are non-refundable. See our Return Policy.
Can I exchange my jewelry?
Yes, within 30 days. Items must be unworn and in original packaging.
Sustainability
Is your jewelry ethically made?
Yes! We responsibly source materials and minimize waste.
What’s your sustainability commitment?
We recycle unused or mis-stamped sterling silver and support local suppliers to reduce our environmental footprint.
Jewelry Care
How do I clean my jewelry?
Store in a dry spot, polish with a soft cloth, and avoid chemicals or water.
Do you offer refurbishing?
Yes! We can clean and refresh your jewelry. Learn more here.
Wholesale, Workshops & Events
Do you attend in-person markets?
Yes! Check out Our Shows to find us.
Do you offer wholesale?
Yes! Email us for details or see our Wholesale Page for more details.
Can I join a workshop?
Yes! Email us for upcoming dates.
Do you host kids’ parties?
Yes! Fun, creative jewelry-making parties for kids. Email us to plan.
Community
Do you collaborate with local artists or charities?
Yes! Visit our blog for updates on partnerships and projects.
Looking for inspiration?
Our blog has style tips, care guides, and more.
About the Owner
Who is the owner?
Crafted by Citrus is owned by Trish Houghtling, a passionate artisan dedicated to creating meaningful jewelry. Email Trish for inquiries or collaborations.
Gift Options
Can I send a piece as a gift?
Yes! Add gift wrapping and a personal message at checkout.
Do you sell gift cards?
Yes! Digital gift cards are available here.
Reviews & Contact
Where can I leave a review?
Leave feedback on Google Reviews or product pages.
How do I join your email list?
Sign up for updates and offers here.
Need help?
Email us anytime.
Still have questions? Drop us a line! Thanks for choosing Crafted by Citrus for meaningful, handcrafted jewelry.